Privacy Policy

Eligible Introductions Ltd: Refers to the owner and provider of the website and services mentioned in this Privacy Policy.

      1. Data: 

Refers to any information collected by Eligible Introductions Ltd in relation to your use of the website and services.

You: Refers to the user or visitor of the website and services.

Website: Refers to the website owned and operated by Eligible Introductions Ltd.

Services: Refers to the services provided by Eligible Introductions Ltd.

  2. Collection and Use of Personal Data

Eligible Introductions Ltd may collect and process various types of personal data when you visit the website or use the services. This may include your name, contact information, demographic information, and any other information you provide voluntarily.

The personal data collected by Eligible Introductions Ltd is used for the purpose of providing and improving the services, as well as for communication and marketing purposes. Your personal data may be shared with third-party service providers who assist in the operation of the website and services.

  3. Data Security

Eligible Introductions Ltd takes the security of your personal data seriously and implements appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and therefore, Eligible Introductions Ltd cannot guarantee absolute security.

  4. Your Rights

You have certain rights regarding your personal data, including the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for the processing of your personal data.

  5. Cookies

The website may use cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of the website.

  6. Third-Party Websites

The website may contain links to third-party websites. Eligible Introductions Ltd is not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

  7. Changes to this Privacy Policy

Eligible Introductions Ltd reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on the website, and your continued use of the website and services after the changes are made will signify your acceptance of the updated Privacy Policy.

  8. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at [contact information].

By using the website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.

For Cupid in the City members only, the retention periods for different types of personal data are as follows:

i) Personal data provided by you for the matchmaking process will be retained for a period of 7 years after the termination of your membership, or for a maximum of 7 years of inactivity.

ii) Financial data will be retained as long as you have made all payments due to us, and will be deleted as soon as possible after the termination of your membership.

iii) Transaction data and details of your contract with us may be retained for up to 7 years.

For Technical, Usage, and Marketing & Communications data, the retention period is 2 years, unless a longer retention period is required by law.

These retention periods ensure that we can fulfill our contractual obligations, maintain accurate records, and comply with legal requirements. After the specified retention periods, your personal data will be securely deleted or anonymized.

Please note that these retention periods may be subject to change in accordance with any updates to applicable laws and regulations.

9. How and Where Do We Store Your Data?

9.1 Some or all of your data may be stored outside of the European Economic Area (EEA), which includes EU member states, Norway, Iceland, and Liechtenstein. By using or visiting our site, submitting information to us, or entering into an agreement to use our services, you are deemed to accept and agree to this. If we store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK, and in accordance with the General Data Protection Regulation (GDPR).

9.2 Data security is of utmost importance to us, and we have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to employees, consultants, and other third parties who have a legitimate business need to know. They will only process your personal data based on our instructions and are subject to a duty of confidentiality.

9.3 We have established procedures to address any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Do We Share Your Personal Data?

10.1 We may share your personal data with our business partners to deliver our services.

10.2 We may engage third parties to provide services to you on our behalf, such as payment processing, delivery of goods, search engine facilities, advertising, marketing, and service delivery. In some cases, these third parties may require access to some or all of your personal data. We ensure that all third parties respect the security of your personal data and handle it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

10.3 We may compile anonymized statistics about the usage of our site, including data on traffic, usage patterns, user numbers, sales, and other information. This data will not include any personally identifying information or any anonymized data that can be combined with other data to identify you. From time to time, we may share such data with third parties such as prospective investors, affiliates, partners, and advertisers, within the limits of the law.

10.4 We may use third-party data processors located outside of the European Economic Area (EEA), which includes EU member states, Norway, Iceland, and Liechtenstein. If we transfer any personal data outside the EEA, we will take reasonable steps to ensure that your data is treated with the same level of safety and security as it would be within the UK and in compliance with the GDPR.

10.5 In certain circumstances, we may be legally obligated to share certain data, including your personal data, for example, when involved in legal proceedings or complying with legal requirements, court orders, or governmental authorities.

11. Your Right to Withhold Information

11.1 You have the option to access certain areas of our site without providing any data.

11.2 You may choose to withhold any information, as long as it does not violate the terms of the agreement regarding your service.

11.3 You have the ability to restrict our use of cookies. For more details, refer to section 13.

12. How Can You Access Your Data?

12.1 You have the right to request a copy of any of your personal data held by us (if such data is held). There is no fee required to access your personal data. However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request.

12.2 To ensure the security of your personal data and confirm your right to access it, we may need to ask for specific information from you. This is a security measure to prevent the disclosure of personal data to unauthorized individuals. We may also contact you to request additional information to expedite our response.

12.3 We strive to respond to all legitimate requests within one month. However, if your request is complex or if you have made multiple requests, it may take us longer than a month to respond. In such cases, we will notify you and keep you updated on the progress. For more information, please contact us at info@cupidinthecity.com or refer to the contact details provided.

13. Our Use of Cookies

13.1 A cookie is a small file containing letters and numbers that we store on your browser or computer’s hard drive if you agree. Cookies transfer information to your computer’s hard drive.

13.2 Our site may place and access certain first-party cookies on your computer or device. These cookies are placed directly by us and are used exclusively by us. We use cookies to enhance and improve your experience on our site and to provide and improve our services. We have carefully selected these cookies and have taken measures to protect and respect your privacy and personal data at all times.

13.3 All cookies used on our site comply with current cookie laws.

13.4 Before cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By giving your consent, you enable us to provide the best possible experience and service to you. You have the option to deny consent to the placement of cookies, but please note that certain features of our site may not function fully or as intended.

13.5 Certain features of our site rely on cookies to function properly. These cookies are considered “strictly necessary” according to cookie laws.

13.6 Your consent is not required for the placement of these cookies, but it is important for you to be aware of them. You can still block these cookies by adjusting your internet browser’s settings as explained in section 13.9 below, but please be aware that our site may not work properly if you do so. We have taken precautions to ensure that your privacy is not compromised by allowing these cookies.

13.7 Our site uses Google Analytics, an analytics service, to collect and analyze anonymous usage information. This helps us better understand how our site is used and allows us to improve it and the services we offer. While you are not obligated to allow us to use these cookies, their use does not pose any risk to your privacy or safe use of our site. Instead, they enable us to continuously enhance our site, providing you with a better and more useful experience.

13.8 The analytics service(s) used by our site utilize cookies to gather the necessary information.

13.9 In addition to the controls we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers allow you to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but you can change this setting. For more information, consult the help menu in your internet browser or the documentation provided with your device.

13.10 You can delete cookies from your computer or device at any time. However, doing so may result in the loss of information that enables you to access our site more quickly and efficiently, including login and personalization settings.

13.11 It is recommended that you keep your internet browser and operating system up to date. If you are unsure about adjusting your privacy settings, consult the help and guidance provided by your internet browser’s developer and your computer or device manufacturer.

14. Contacting Us

If you have any questions regarding our website or this privacy policy, please feel free to contact us. You can reach us via email at info@cupidinthecity.com or by telephone at 0330 242 0311. Please make sure to provide a clear explanation of your query, especially if it pertains to the personal data we hold about you.

15. Changes to Our Privacy Policy

We reserve the right to make changes to this Privacy Policy as needed, such as in response to changes in the law. Any modifications will be promptly posted on our website, and your acceptance of the updated Privacy Policy will be assumed upon your first visit to our site following the changes. We advise you to regularly review this page to stay informed. Our Privacy Policy was last updated on 1st November 2023.

It is crucial that the personal data we have about you is accurate and up to date. Please inform us if there are any changes to your personal data during your relationship with us.